Privacy policy

Effective Date: July 4, 2026

Last Updated: July 4, 2026

This Privacy Policy describes how Vedaafuel ("Vedaafuel", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit, browse, or make a purchase from our website, contact us, or otherwise interact with our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website or refrain from submitting personal information to us.

1. Who We Are

Brand Name: Vedaafuel
Legal Entity: Vedaafuel Herbal Private Limited
Registered Office: East Baldev Park, Delhi, India
Email: contact@vedaafuel.com
Phone: +91 99532 55570
WhatsApp: +91 99532 55570
Alternate Contact: +91 87005 21164
Website: www.vedaafuel.com

2. Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our website and checkout pages.
  • Customer support interactions.
  • Email, telephone, WhatsApp, Instagram, Facebook, and other social media communications.
  • Newsletter subscriptions and marketing forms.
  • Reviews, surveys, and feedback forms.
  • Promotional campaigns and giveaways.
  • Any lawful interaction relating to our products and services.

3. Information We Collect

3.1 Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Account credentials (where applicable)
  • Purchase history and order details
  • Customer support communications
  • Reviews, testimonials, feedback, and survey responses
  • Information submitted during promotions or contests

3.2 Payment Information

Payments are securely processed through trusted third-party payment gateways.

Vedaafuel does not store your complete debit card, credit card, CVV, UPI PIN, or internet banking credentials.

We may receive only limited payment-related information including:

  • Payment status
  • Transaction reference number
  • Masked payment details
  • Billing metadata required for accounting, fraud prevention, and order processing

3.3 Automatically Collected Information

  • IP Address
  • Browser type
  • Operating system
  • Device information
  • Date and time of visit
  • Website pages visited
  • Products viewed and added to cart
  • Referral source
  • Approximate location based on IP
  • Cookies and analytics identifiers

3.4 Information Received from Third Parties

  • Payment gateway providers
  • Shipping partners
  • Shopify and e-commerce service providers
  • Google Analytics
  • Meta (Facebook & Instagram)
  • Marketing platforms
  • Fraud detection partners
  • CRM and customer support software

4. How We Use Your Information

  • Process and fulfill orders
  • Deliver products
  • Provide customer support
  • Prevent fraud and unauthorized activities
  • Improve our website and customer experience
  • Send promotional emails and SMS (where permitted)
  • Conduct surveys and promotional campaigns
  • Maintain accounting and tax records
  • Analyse website traffic and shopping behaviour
  • Comply with legal obligations

5. Cookies & Tracking Technologies

We use cookies, Meta Pixel, Google Analytics, tags, SDKs, and similar technologies to improve website functionality and measure marketing performance.

These technologies help us:

  • Remember your shopping cart
  • Improve browsing experience
  • Measure advertising effectiveness
  • Provide personalized recommendations
  • Improve website speed and security

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Marketing Communications

With your consent or where permitted by applicable law, we may send:

  • Offers and discounts
  • Product launches
  • Educational wellness content
  • Cart reminders
  • Review requests
  • Newsletters

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at contact@vedaafuel.com.

7. Sharing Your Information

We never sell your personal information.

Information may be shared only with:

  • Payment gateways
  • Courier & logistics companies
  • Shopify and hosting providers
  • Analytics and marketing partners
  • Customer support software providers
  • Legal, accounting, and compliance advisors
  • Government authorities where legally required

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Order fulfilment
  • Customer service
  • Accounting & taxation
  • Fraud prevention
  • Legal compliance
  • Business record keeping

9. Data Security

We implement appropriate technical, organizational, and administrative safeguards to protect your information.

However, no online transmission or storage system is completely secure, and therefore we cannot guarantee absolute security.

10. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of eligible personal information
  • Withdrawal of marketing consent
  • Privacy-related assistance

For any request, please contact contact@vedaafuel.com.

11. Children's Privacy

Our website is not intended for children without parental supervision. We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites and social media platforms. We are not responsible for their privacy practices.

13. Reviews & User Content

By submitting reviews, photographs, testimonials, videos, or comments, you grant Vedaafuel the right to use such content for promotional and marketing purposes, subject to applicable law.

14. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as permitted by applicable law.

15. Legal Compliance

We may disclose information where necessary to:

  • Comply with legal obligations.
  • Respond to lawful government requests.
  • Protect our legal rights.
  • Investigate fraud or cyber incidents.
  • Enforce our Terms & Conditions.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated "Last Updated" date. Continued use of our website constitutes acceptance of the revised Privacy Policy.

17. Contact Us

Vedaafuel Herbal Private Limited
East Baldev Park, Delhi, India

Email: contact@vedaafuel.com
Phone: +91 99532 55570
Alternate Phone: +91 87005 21164
Website: www.vedaafuel.com